FAQ Summary-Touchscreen

What kind of Touchscreen do Vicpas make for?

Vicpas Touch make high-quality Touch screen panel developing, designing, and manufacturing, as well as for automation HMI, Medical, CNC, POS terminal, etc, we also help our customers with the EDM and OEM services for their different sizes of customized Touch screen panel.

How many touch screen panels do you make annually?

Averagely, we make about 150,000-200,000 pcs touch screen panel per month.

How long is the lead time for a sample touch screen panel?

It is hard to say. It all depends on the sample's size, complexity, and design. Normally, the lead time is about 3--4 weeks.

Do you have any problem communicating in English?

No problem at all. Project manager and International sales could communicate well in English.

If there is problem on the touchscreen after the shipment,what did you do?

This kind of matter has never happened before. But if it happens and it is our fault, we pay all the cost without any bargain.

What's the delivery time of regular touchscreen?

Vicpas have large range of stock quantity, more then 30000 different spare part in stock, most of product could be shipped out within 1 or 2 days after payment.

What's the delivery time of OEM touchscreen?

Vicpas provide OEM and ODM service, we could design and produce the 1:1 touchscreen for replacement, normally only need 3-4 weeks after receive the sample.

what shipment method does Vicpas could do?

Vicpas have tightly cooperation with DHL, Fedex, TNT, UPS, EMS, Aramex, TOLL etc. make sure could be sent the parcel to any place you want. fast and safe!

Is there any warranty for vicpas touch product?

Of course, Vicpas provide up to 12months limited warranty. if there have any technical problemwithin warranty date, we will try our best hlep you out or send a new part for replacement.

If i order the wrong part, could it be returned?

Definitely, Vicpas provide up to 90 days return service. if there have any question within returnable date, feel free to let me now, we will help to send back the parcel, and refund the money immediately. (notice: buyer should pay the shipment charge of both)

What's the MOQ (Minimum Order Quantity) for Manufacture a new touchscreen touch panel touch sensor?

Vicpas provide OEM service for all customers. such as touchscreen touch panel touch sensor, and the MOQ (Minimum Order Quantity) is basic on customers demands, even only 1 piece, no problem.